HOUSTON, December 5, 2017 (Newswire.com) - Houston managed services provider (MSP) HighPoint Technology Group is pleased to announce its recent hire of Gary Folkes who will join the cloud and managed services company as vice president of Operations. Folkes will elevate the company’s leading service desk, network operations and IT support operations as it pertains to the client experience. In addition to optimizing the company’s managed services offering, Folkes brings over 25 years of IT operations, managed services and IT consulting experience to lead the continuing advancement of HighPoint’s Amazon Web Services (AWS) and Microsoft Azure hyper-connected, low latency hybrid cloud infrastructure environments.
“I was attracted by the company's mission to build highly efficient and secure managed service offerings and the commitment that our president, Steve Guistwite, has to providing superior customer service to our clients,” Folkes said. “I believe that building teams of highly skilled engineers and surrounding them with a cutting-edge fully automated support infrastructure is the right recipe to impact our customers' business and allow us to convert their IT support function into a predictive and proactive tool that they can use to grow their business.”
Folkes comes to HighPoint with over 25 years of experience in IT managed services, consulting and outsourcing services. Most recently, Folkes was president of ProIT Solutions before merging operations with another managed services provider. There, he led the organization through substantial growth in the Texas region by providing similar managed services to small and mid-size companies. His entrepreneurial background has helped Folkes to make an easy transition into his current position with HighPoint.
In addition to his IT services experience, Folkes has extensive experience with cloud-based solutions in particular. Before working for ProIT Solutions, Folkes served as president of Contracting Solutions Inc., a firm focused on cloud solutions for a wide range of organizations across multiple industries.
“I intend to apply my support methodologies, automation expertise, consulting experience and communication skills and help HighPoint grow from 23 states to nationwide coverage, all while improving their already efficient operations,” he said.
Folkes combines his recent experience in strategic leadership and consulting with past experience in a number of other areas, specifically infrastructure architecture, telecommunications and as an advisory board member for several organizations.
In fact, the MSP is already reaping the benefits of Folkes’ experience as he has brought in a range of new technologies to augment an already loaded stack of support tools. Most notably, Folkes has automated core administrative, contracts and back office processes, implemented automated scripting and self-healing automation to fix errors before they occur and has ensured a uniform support process from request initiation through closure. This efficiency has allowed the MSP to bring on new accounts without having to hire new support resources which is part of the company’s secret sauce in delivering economical IT support solutions to its clients.
HighPoint, a service disabled, veteran-owned business (SDVOSB), is an emerging leader in premier IT managed services, consulting and hyper-connected cloud solutions for growing companies with a focus on secure and reliable IT services. With a client base in 23 states across the country, HighPoint has been recognized by multiple CIO publications as an industry leader in both managed services and integrated cloud offerings.
Source: HighPoint Technology Group